June 10, 2021

Big Bank Investments in Mobile Apps Pay Dividends as Customer Volume Shifts to Digital, J.D. Power Finds

TROY, Mich.–(BUSINESS WIRE)–A record two-thirds (67%) of U.S. retail bank customers used their bank’s mobile app during the past year—an increase of seven percentage points from 2020—and a record 41% of bank customers are now classified as digital-only. According to a series of recent studies of bank and credit card mobile app and online users, released today by J.D. Power, mobile has officially become the primary battlefield in the quest for banking and credit card customer satisfaction, and


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