April 29, 2021

Grange Insurance Deploys Digital Tools to Enhance Claims Experience

COLUMBUS, Ohio–(BUSINESS WIRE)–The insurance claims process is widely recognized as a key moment of truth in the customer experience journey. With customer expectations changing in the digital age, Grange Insurance has activated next-generation policyholder experiences across the claims journey. Digital updates include: Two-way texting to enable Grange claims associates to connect with policyholders within multiple modes of communication, Electronic claims payments for faster claims resolutio


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