September 15, 2020

American 1 Credit Union Empowers Members with Automated Self-Service Support and Chatbot During COVID-19 Crisis with SilverCloud’s Consumer Support Platform

PORTSMOUTH, N.H.–(BUSINESS WIRE)– SilverCloud, Inc., the only support solution built exclusively for the financial services industry, announced Jackson, Mich.-based American 1 Credit Union successfully deployed the company’s Consumer Support solution, including a chatbot, to provide members with 24/7 automated self-service across all digital channels. Members are guided through the website, mobile and online banking avenues with consistent, engaging answers via search, contextual FAQ widgets,

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