September 1, 2020

New Patient Research Highlights Healthcare Challenges and Opportunities Amid the Pandemic

KANSAS CITY, Mo.–(BUSINESS WIRE)– #CX–Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has published new healthcare research about how the COVID-19 pandemic is impacting patient behavior and what healthcare providers can do to meet evolving expectations. Using BrandGeek®—SMG’s market intelligence tool and the fastest, most accurate source of behavioral data linked to consumer feedback in real time—SMG collected feedback


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