October 11, 2021

Technical debt will sink you

The pandemic accelerated many large-scale digital transformations and drove growth in many technology businesses. Whether it was Instacart’s sales increase of 230% in 2020 over 2019, or Zoom’s revenue increasing 169% during the early days of the pandemic, many companies were forced to accelerate their digital transformations during the past 18 months.

This growth came at a cost, especially for Zoom. It was unexpected and attracted much attention to the company, leading to numerous cyberattacks, including “Zoombombings”—people intruding into Zoom meetings and flashing pornography or other inappropriate messaging.

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