July 6, 2021

Certifying the IT Sales Channel Will Boost Customer Satisfaction

NEW YORK–(BUSINESS WIRE)– #IBM–Certifying the skills and knowledge of people that re-sell IT products can significantly boost customer satisfaction and reduce support costs. In a new white paper, online assessment provider Questionmark, sets out the benefits of certifying the business-partner channel. Selling and maintaining products through a business partner channel helps IT vendors increase their reach. But to maximize the benefits, organizations must be confident that all those selling and main

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