June 2, 2021

Malaysian Telecommunications Consumer Report 2021: How Customers Perceive their Local Telecoms Providers During the Pre-purchase, Purchase, and Post-purchase Stages – ResearchAndMarkets.com

DUBLIN–(BUSINESS WIRE)–The “Customer Experience Management Study – Malaysian Telecommunications Sector 2021” report has been added to ResearchAndMarkets.com’s offering. The study uses the proprietary Customer Experience Index and the widely adopted Net Promoter Score methodologies to gain insights into the interactions between customers and telecommunications providers. Customer experience is the accumulation of a customer’s experiences throughout his/her journey with a supplier across functi


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