May 19, 2020

Kasasa® Finds Those With a Community Financial Institution As Their Primary FI Are More Likely To Be Satisfied Than Those at Megabanks During Pandemic

AUSTIN, Texas–(BUSINESS WIRE)–According to a recent consumer study commissioned by Kasasa®, those who say their primary financial institution (PFI) is a community bank or credit union are more likely than those whose PFI is a megabank to say they are satisfied with the service at their primary financial institution during the COVID-19 pandemic (65% versus 54%). The 2020 study was conducted online by The Harris Poll on behalf of Kasasa, garnering responses from 1,038 U.S. adults age 18 and old


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