April 4, 2018

STUDY: Top Priorities for UK Consumers Include Purpose, Human Connection and Trust

BIRMINGHAM, England–(BUSINESS WIRE)–#CEM–Cloud-based customer experience (CX) intelligence leader InMoment published its annual study of UK CX trends, which surveys both brands and consumers to determine where they are aligned on their customer experience priorities, as well as areas of disconnect. The study surfaced five key findings that speak to what consumers want from brands today, and where brands are succeeding and failing in meeting those expectations. An overarching theme found in the res


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