March 14, 2018

Advocate Health Care and LifeBridge Health Improve Patient Access by Scaling HealthLoop Enterprise Wide

MOUNTAIN VIEW, Calif.–(BUSINESS WIRE)–Advocate Health Care, the largest health system in Illinois, and
LifeBridge Health, one of the largest providers of health-related
services in Maryland, recently expanded their scope of services with
HealthLoop, the leading patient engagement software solution.

HealthLoop’s solution enables care teams to engage all patients before
and after admission through automated daily check-ins. By sending the
right information at the right time, HealthLoop identifies those
patients that need help in real-time, allowing care teams to proactively
intervene before costs and complications escalate. “We’re thrilled to
scale HealthLoop throughout these two eminent healthcare organizations,”
said Todd Johnson, CEO of HealthLoop. “Our vision is to empower patients
and enable care teams to achieve better outcomes. These expansions are
further evidence that our customers recognize the potential of their
patients and care teams to deliver those desired outcomes.”

Advocate Health Care initially deployed HealthLoop in early 2016 across
ten orthopedic and spine practices in their network. This past December
they chose to scale HealthLoop throughout all surgical episodes and an
initial roll-out in support of their care management programs for
chronically ill patients. Advocate completed an internal assessment of
the outcomes and identified a statistically significant impact on
complications, re-admissions, and total episode cost reduction while
also receiving positive feedback from participating physicians and staff.

“As a large integrated healthcare system and one of the largest ACOs in
the country, we care for approximately one million lives. With the shift
towards a value-based environment, we recognized the need to coordinate
care across the entire continuum and care for all lives, not just the
sickest of the sick,” stated Tina Esposito, Vice President, Information
and Technology Innovation, Advocate Health Care. “We see HealthLoop as a
way in which we can use technology to extend our human capital and
resources in support of better outcomes and better outreach to more than
just the top 1 percent of patients in terms of spend.”

LifeBridge Health partnered with HealthLoop in July 2015 in a
development agreement focusing on pre-admission and post-discharge
support for orthopedic patients at the Rubin Institute for Advanced
Orthopedics at Sinai Hospital. As a result, the practice saw a 50
percent reduction in inbound calls related to care, a reduction in
readmissions and complications, an increase in CG-CAHPS, and an overall
93 percent of patients using HealthLoop are “Extremely Likely to
Recommend” their provider. Based on their outcomes, LifeBridge Health
chose to expand HealthLoop enterprise-wide in December.

Tressa Springmann, Senior Vice President and Chief Information Officer
for LifeBridge Health, commented, “As part of LifeBridge Health’s
ongoing commitment to quality improvement, we are always open to
innovation and new approaches. We do not just want to be the end user of
a product, we want to be a partner in the solutions to engage our
patients. We look forward to building on what we have started with
HealthLoop with the goal to be the most accessible health care system in
our area.”

In addition to bringing on several new customers, HealthLoop has
recently released its latest data which indicates continued increases in
patient satisfaction, steady improvements in care management performance
benchmarks, and the reduction of readmissions and complications. As of
January 2018, HealthLoop continues to show that 92 percent of patients
using their solution are “Extremely Likely to Recommend” their provider
to a friend or colleague. Providers utilizing HealthLoop have witnessed
a 54 percent drop in complications, a 45 percent reduction in
readmissions, and an average costs savings of $656 per episode.
Moreover, HealthLoop customers report that 74 percent of their patients
complete patient reported outcome measures (PROMs) over 12 months,
enabling them to capture additional bonus payments and earn incentives
under Merit-Based Incentive Payment Systems (MIPS) mandated by CMS.

According to Johnson, “These findings further demonstrate the ability of
our solution to dramatically improve patient satisfaction and care
management performance. Our customers understand the value of scaling
care teams through the power of patients, and we’re excited to support
them in delivering elevated patient experiences and achieving better
outcomes.” With HealthLoop, care teams are no longer forced to make
difficult trade-offs about which patient populations to support outside
of the care setting.


HealthLoop enables care teams to engage all patients before and after
admission through automated daily check-ins. By sending the right
information at the right time, HealthLoop identifies those patients that
need help in real-time, allowing care teams to proactively intervene
before costs and complications escalate. HealthLoop facilitates over
70,000 non face-to-face visits every month. To learn more, please visit:


Advocate Health Care is the largest health system in Illinois and one of
the largest health care providers in the Midwest. Advocate operates
nearly 400 sites of care and 12 hospitals, including three of the
nation’s 100 Top Hospitals, the state’s largest integrated children’s
network, five Level I trauma centers (the state’s highest designation in
trauma care), three Level II trauma centers, one of the area’s largest
home health and hospice companies and one of the region’s largest
medical groups. Advocate Health Care trains more primary care physicians
and residents at its four teaching hospitals than any other health
system in the state. As a not-for-profit, mission-based health system
affiliated with the Evangelical Lutheran Church in America and the
United Church of Christ, Advocate contributed $692 million in charitable
care and services to communities across Chicagoland and Central Illinois
in 2016.


 is one of the largest, most comprehensive providers of health
services in Maryland. LifeBridge Health includes Sinai
Hebrew and Geriatric Center and Hospital
, and related affiliates.
For more information, visit

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