March 13, 2018

Progress Launches AI-Driven Chatbot, Progress NativeChat

(NASDAQ: PRGS), the leading provider of application development and
deployment technologies, today announced the availability of Progress®
NativeChat™, the artificial intelligence-driven platform for creating
and deploying chatbots. Unlike other chatbot technologies, NativeChat is
based on patent pending CognitiveFlow™ technology that can be trained
with goals, examples and data from existing backend systems, similar to
the process for training new customer service agents. With NativeChat,
organizations can now easily give their customers the ability to
converse and transact in a natural way, on the channel of their choice,
without the need for human interaction.

Chatbots solve many pressing customer service challenges for
organizations – freeing overloaded call center employees to focus on
critical business needs by offloading transactional requests, reduction
in cost, increased customer satisfaction and more. However, the creation
and deployment of chatbots can be complex, with limited results, if not
done right. NativeChat removes many of the complexities of chatbot
development, speeding time to market, because of its ability to
self-learn as interactions evolve.

“Chatbots are most powerful when they are intelligent and context-aware,
directly pulling data and insights from systems of record,” said Dmitri
Tcherevik, Chief Technology Officer, Progress. “NativeChat makes it easy
to create chatbots on top of existing systems that interact with users
in a natural way and improve contextual understanding, accuracy and
forecasting in conversations.”

NativeChat can be integrated into self-service web portals and mobile
apps, enabling customer self-service across any channel. Customers can
also communicate using NativeChat through social channels such as
Facebook messenger and other live chat technologies, furthering their
ability to engage in the ways that they are most comfortable. NativeChat
also integrates with any enterprise system that supports REST APIs.

“We evaluated several chatbot technologies and selected Progress
NativeChat because of the CognitiveFlow technology enabling the bot to
hold human-like discussions,” said Harry Singh, Global Vice President –
PowerCurve Software Products at Experian. “We were able to build our
proof of concept digital chatbot in just weeks. Given this early
success, and our focus on technology that transforms the way we do
business, we’ll be looking at NativeChat as the potential platform for
our new robo-agent service.”

Progress NativeChat can:

  • Support both transactional and FAQ-style interactions
  • Understand natural conversations in 72 human languages, and comes with
    an optional built-in Natural Language Processing engine powered by
  • Replicate existing web and mobile forms
  • Be trained from existing FAQ pages and materials
  • Be up and running in as little as two weeks and is as simple to train
    as a service agent
  • Adapt, learn and review chat history without developer support
  • Easily integrate with any enterprise systems supporting REST APIs
  • Integrate out-of-the-box with the Progress Kinvey serverless cloud
    application platform
  • Integrate out-of-the-box with the Progress Sitefinity web content
    management platform and the NativeScript native mobile application
    development technology

NativeChat is the first product to come out of Progress Labs, the
innovation incubator inside of Progress. Progress Labs enables the best
and most innovative ideas coming from anywhere within the company to be
nurtured and funded, driving innovation in the Progress portfolio and
delivering new value for Progress customers and partners. Other Progress
Labs projects currently being pursued involve augmented and virtual
reality, blockchain, edge computing for IoT, new AI-based applications
and more.

Progress NativeChat is available today. For details, please go to

Additional Resources

About Progress

Progress (NASDAQ: PRGS) offers the leading platform for developing and
deploying mission-critical business applications. Progress empowers
enterprises and ISVs to build and deliver cognitive-first applications,
that harness big data to derive business insights and competitive
advantage. Progress offers leading technologies for easily building
powerful user interfaces across any type of device, a reliable, scalable
and secure backend platform to deploy modern applications, leading data
connectivity to all sources, and award-winning predictive analytics that
brings the power of machine learning to any organization. Over 1,700
independent software vendors, 100,000 enterprise customers, and two
million developers rely on Progress to power their applications. Learn
about Progress at
or +1-800-477-6473.

Progress, Sitefinity, Kinvey, NativeScript, and NativeChat are
trademarks or registered trademarks of Progress Software Corporation
and/or one of its subsidiaries or affiliates in the US and other
countries. Any other trademarks contained herein are the property of
their respective owners.

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