March 13, 2018

Progress Fuels Innovation with Launch of Progress Labs; Cognitive Chatbot is First Product Release

(NASDAQ: PRGS), the leading provider of application development and
deployment technologies, today publicly announced Progress Labs, the
technology incubator in which Progress team members create, test, and
bring their innovative ideas to life. As a result of the Progress Labs
pilot program run in 2017, Progress Labs has already launched its first
product, Progress® NativeChat™, the artificial intelligence-driven
platform for creating and deploying chatbots.

“Innovation comes in many forms from many places, and we believe that
our talented employees possess the ideas that will carry Progress and
our customers into the future,” said Dmitri Tcherevik, Chief Technology
Officer, Progress. “With the establishment of Progress Labs, we’re
giving our best and brightest a unique opportunity to explore their
ideas with the full support of an established technology leader, with
the goal of driving new value to our customers over time.”

Progress Labs was established to surface innovative ideas within
Progress, and to nurture and harness these ideas so they can be
developed as a part of the company’s product offerings. Each year,
Progress Labs commissions a new set of teams that will test innovative
ideas through a sequence of experiments carefully designed to prove
their economic and customer value. Those selected to participate are
freed from their day-to-day responsibilities to focus entirely on their
incubator projects which last one to a maximum of two years.

The pilot program for Progress Labs took place in 2017 in which one
project was selected and cultivated through the Progress Labs
methodologies and practices. This project came to fruition in the form
of a new product offering – announced today, Progress NativeChat, the
AI-driven platform for creating and deploying chatbots. Progress
NativeChat enables customer service teams to automate routine
interactions, freeing service personnel to deliver better experiences by
focusing on higher value-added customer interactions. Unlike other
chatbot technologies, the NativeChat solution is based on patent pending
CognitiveFlow technology with the ability to self-learn as interactions
evolve. Progress NativeChat is offered in 72 languages. For more
information about Progress NativeChat, click here.

With ideas exploring augmented, virtual reality, blockchain, edge
computing for IoT, new AI-based applications and more, a multitude of
new Progress Labs applications are already in hand with the next cohort
underway. For more information about Progress Labs and to track the
progress of future cohorts, please click here.

Additional Resources

About Progress
Progress (NASDAQ: PRGS) offers the leading
platform for developing and deploying mission-critical business
applications. Progress empowers enterprises and ISVs to build and
deliver cognitive-first applications, that harness big data to derive
business insights and competitive advantage. Progress offers leading
technologies for easily building powerful user interfaces across any
type of device, a reliable, scalable and secure backend platform to
deploy modern applications, leading data connectivity to all sources,
and award-winning predictive analytics that brings the power of machine
learning to any organization. Over 1,700 independent software vendors,
100,000 enterprise customers, and two million developers rely on
Progress to power their applications. Learn about Progress at
or +1-800-477-6473.

Progress and NativeChat are trademarks or registered trademarks of
Progress Software Corporation and/or one of its subsidiaries or
affiliates in the US and other countries. Any other trademarks contained
herein are the property of their respective owners.

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