March 13, 2018

NICE Introduces Cloud-ready Text-to-911 Recording Solution for AGENT511 TEXTBLUE Platform

HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) announced today that it is offering the first
cloud-ready Text-to-911 recording solution for AGENT511’s TEXTBLUE
multimedia messaging platform. The NICE
solution allows agencies using the AGENT511 TEXTBLUE platform
to tap into state-of-the-art technology for recording 9-1-1 texts and
other multimedia communications – an increasing necessity as they move
towards shared Next Generation 9-1-1 ESInet environments.

NICE Inform is the industry’s leading NENA i3-compliant multimedia
recording solution. It captures, manages, and synchronizes multimedia
communications between citizens, PSAPs and first responders, to provide
a complete, true record of incidents. AGENT511’s TEXTBLUE is an
interactive text and multimedia messaging platform for state, regional,
and local public safety communication centers that delivers real-time
SMS chats compatible with emerging NG9-1-1 standards.

The integration of the two technologies enables PSAPs to harness NICE
Inform for the recording of SMS Texts from the TEXTBLUE system and
subsequently put them into context with other multimedia communications,
such as recorded 9-1-1 calls, radio transmissions, operator screens, CAD
data and events and more, for a complete, accurate record of incidents.
The recordings and associated data are vital for quality assurance,
investigations and incident debriefings. In addition to capturing the
9-1-1 SMS text conversations, NICE Inform also captures metadata from
the text stream, including the caller ID, location, and dates and times
for a complete legal record of who texted 9-1-1, from where and when,
and what was said. NICE Inform can be deployed hosted in the cloud,
on-premise or as a hybrid solution.

“As agencies move toward shared ESInet environments and full NG9-1-1,
the ability to record multimedia communications in the cloud will become
absolutely essential,” said Chris Wooten, Executive Vice President,
. “With the integration of our NICE Inform solution and
AGENT511’s TEXTBLUE multimedia messaging, we are able to offer this
capability to PSAPs today.”

“We’re pleased to partner with NICE on this integration of our
industry-leading NG9-1-1 technologies to expand our reach within the
public safety marketplace.” said Jay Malin, Founder & Managing
Director, AGENT511
. “NICE has led the way with innovations in
Text-to-911 recording and its NICE Inform multimedia incident
intelligence solution is widely recognized as marketing-leading.”

About AGENT511
AGENT511 is a leading vendor of hosted,
managed, multi-channel communication platforms for utilities,
municipalities, text to 9-1-1, and enterprise contact centers. Solutions
combine intelligent message routing and notification supporting the most
popular communication channels: SMS, MMS, email, social media, and IVR.
AGENT511 uniquely offers a wide range of high-availability, extensible
applications such as customer engagement hub, complex triggered alerts,
two-way interactive virtual assistants, and live multimedia chat.
Clients include municipal government, major utilities, financial
institutions, and Fortune 100 brands. More info at:

About NICE
NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions.

Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE’s marks, please see:

Forward-Looking Statements
This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Wooten, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company’s products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company’s reports filed from time to
time with the Securities and Exchange Commission, including the
Company’s Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.

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